Writers at Work: Erik Manassy's Resume

Erik's Resume for the Class:

2003 - Present BlueCross of Northeastern Pennsylvania, WB PA

Director, eServices

Responsible for establishing the web development methodology for the web services group.

Coordinates and directs the day-to-day operations and responsible for structuring the web development team: (1) Manager, (2) Graphic Artists, (3) HTML Programmers, (1) Content Specialist

Provides the strategic planning and implementation of the web services group and provides high-end recommendations of e-business solutions to upper management

Manages the dynamic solutions for the internal and external web sites at Blue Cross of NEPA
Facilitates in the MPG (Managing Personal Growth) Culture training course to be offered to all employees.

Awarded the 2004 Innovation award for work conducted with the internal application for to benefit the United Way of Luzerne County.

Responsible for the annual budgets of the web services department.

Manages the capital project Member Portal (member self-service) application for members.

Manages the Million Pound Meltdown Web site, a 14 County Initiative to tackle the obesity problem in Northeastern Pennsylvania. The MPM is the collaboration between BCNEPA, WBRE/WYOU, and motivational speaker, Gary Marino.

Manages the Wellness portal, a collection of health content to assist members, and providers.

2001 - 2003 BlueCross of Northeastern Pennsylvania, WB PA

Manager, eServices

Responsible for establishing the web development methodology for the web services group.

Coordinates and directs the day-to-day operations and responsible for structuring the web development team: (1) Graphic Artists, (3) HTML Programmers, (1) and Content Specialist

Provides the strategic planning and implementation of the web services group and provides high-end recommendations of e-business solutions to upper management

Manages the dynamic solutions for the internal and external web sites at Blue Cross of NEPA

1996 - 2001 epix™ Internet Services Dallas, PA
Manager, Web Services / Webmaster

Responsible for establishing the web development methodology for the web services group.

Introduced web usability methods to the company by mentoring and training the staff during the life cycle.

Coordinates and directs the day to day operations and responsible for structuring the web development team: (3) Graphic Artists, (3) HTML Programmers, (3) Database Specialists, (1) Information Architect

Provides the strategic planning and implementation of the web services group and provides high end recommendations of e-business solutions to upper management to be offered to business in North East PA

Designs and manages the dynamic solutions for the internal web sites epix Internet Services and the corporate web site, Commonwealth Telephone Enterprises integrating Cold Fusion, Oracle, and Java based solutions to 100,000 users

Provides project management of the e-strategies to the CTE Marketing department supporting products, and promotions.

Launched CTESHOP.com, CTE’s product database web site. The site acts as lead generator portraying a one-stop shop for CTE’s sister companies. Technology built in to involve the proper departments.

Assists Marketing with product analysis on various technologies including: Real Audio, Real Video, Web Hosting, Web Development, Dedicated Servers, NT solutions, Flash Technology.

Responsible for web services billing and forecast reports on a monthly basis.

Coordinates and directs vendors about new technologies for generating additional revenue for epix.

Coordinates and directs focus groups to test web site usability and report documentation for various projects. Also, develops the competitive analysis documentation to be implemented on various projects.

Assigns pricing on all outgoing projects and manages margins during all stages of the life cycle.

Supports sales by preparing proposals, attending sales meetings as sales engineer, and presenting solution to upper management.

Develops wire frames, storyboard layouts and presents them to clients and development team.

Teaches Internet Courses including HTML beginners, Intermediate, and advanced, as well as conduct Seminars to businesses, colleges, and k-12 about Conducting Business on the Internet.

Currently the project leader, information architect, and usability engineer on the College Misericordia web site redesign.

Conducts job-shadowing sessions for the youth of NEPA. Coordinates with the HR department to conduct “Career Day” sessions at various high schools in the NEPA area.

Member of the CTE 2000 & 2001 Shareholders meeting task force.

Nominated for 30 under 30 in NEPA. This is an award of 30 individuals in NEPA under the age of 30, who have contributed to the community by providing technical knowledge as well as promoting the area.

Received the following brain bench certifications: Managing People, HTML 3.2

Formulates the strategic goals of the web services group for the external e-commerce web solutions by coordinating all development projects

Provides the Information Architecture and ongoing analysis for all high level solutions following the strategies of Jacob Nielsen and other usability experts.

Quoted in this months issue of the Northeast Pennsylvania Business Journal (article by Ralph Nardone, “Need for ADA compliance driving Web re-design”

Develops strategies using wireless web sites, news feeds, and any dynamic feeds for Palm OS using Cold Fusion, Oracle and Avantgo Software.

1999 – 2002 Penn State University Lehman, PA
Instructor, Webmaster Certificate Program

Received a rating of 5.4 of Instruction evaluation form. (PSU requires a minimum of 4.0 to instruct)

Creates course material and class agenda for the following classes: Overview of Internet Technology, HTML levels 1 & 2, Visual Graphic and Design, Multimedia and the Web, Conducting Business on the Web, Overview of Emerging Technologies.

Creates tests and class projects for the semester

1995 – 1996 epix™ Internet Services Dallas, PA
Senior Technical Specialist

Designed and implemented the dynamic solution for the epix Internet Services web site as well as the commercial clients web sites utilizing CGI, PERL and JAVA solutions

Assisted in design for the RCN web site (www.rcn.net) and eventually took over maintenance duties.

Responsible for system administration of the commercial hosting web server

Assisted Staff and Clients with over the phone technical support by troubleshooting

Created technical manuals and online database for customer base of 50,000 users

Summers 1991 – 1994 Picatinny Arsenal Dover, NJ
Intern – Computer Office Support

Designed and implemented first web page for the division, PM-AMMOLOG (Project Manager for Ammunition Logistics) web site in 1992.

Designed Ammunition listing database to support engineering staff.Created and supported presentations utilizing Harvard Graphics for military presentations reporting directly to the Colonel.